Strengthening culture and engagement following rapid organizational growth
A leader in the insurance and risk management industry with 15,000 employees worldwide was able to reaffirm culture, increase employee engagement, and improve customer performance standards following a period of rapid growth by creating a flexible, technology-driven recognition program.
Following a period of rapid organizational growth, the company recognized the need to align a bevy of new employees and managers to the organization’s strategies and goals. The challenge was making the integration of these new employees more consistent than it had been in the past. Though recognition existed, it was inconsistently practiced following this period of growth, with solutions that varied by department and location. This created tension between the teams and the organizational priorities.
The company needed a consistent solution to make the practice of recognition easier.
One that included clear training and guidelines around what and how to recognize, reporting tools to better assess impact at a department and location level, and alignment with overarching performance and organizational goals. For the organization, all of these requirements were necessary to create an effective solution that strengthened the company’s commitment to customer and employee satisfaction and a consistent experience for all.
It was integral to align the business strategy around an empowered, innovative, and engaged workforce.
Through a strategic partnership, our flexible technology solution and subject-matter experts, a variety of systematic tools were introduced that allowed managers and employees to conveniently deliver more-effective recognition.
The partnership began with the development of a recognition road map that focused on helping employees and managers not only understand what to recognize, but how to recognize colleagues and peers. To more effectively enable success and alignment with the business, the program focused on the culture of engagement, learning, and performance.
Through a strategically focused dialogue, we created a program that incorporated more consistent, equitable, and effective recognition tools that included:
Following the program’s implementation, the company earned four consecutive “Best Employers for Healthy Lifestyles” Gold Awards from the National Business Group on Health. The award recognized the organization for its dedication to promoting a healthy work environment for 15,000 employees globally, while also encouraging employees and their families to maintain healthy lifestyles.
The solution has been imminently successful, resulting in correlations between program use to improved engagement levels and customer performance standards. Since the program’s inception:
Most important, people within the company are talking about recognition as a way to reinforce what matters to the organization and are engaged in the process
To learn more about how you can engage, inspire, and reward your employees and customers, get in touch with us today. ct.marketing@proforma.com
